Private dog walking and in-Home daycare and boarding for small-to medium-sized dogs

Effective Date: 09/01/2026 Last Updated: 09/01/2026

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Zoomies and Biscuits ("we," "us," or "our") provides dog care, walking, boarding, and related pet services (the "Services") and operates [Insert Website URL] (the "Site"). This Privacy Policy explains how we collect, use, share, and protect information when you visit our Site, book our Services, or otherwise interact with us.

By using our Site or Services, you agree to the practices described in this policy.

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1. Information We Collect

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Information You Provide to Us

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• Contact details: name, email address, phone number, mailing address

• Booking and account information: service requests, appointment dates, login credentials (if you create an account)

• Pet information: your dog's name, breed, age, vaccination records, medical/behavioral notes, veterinarian contact information, and emergency contacts

• Payment information: billing address and payment details, processed securely through our third-party payment processor (we do not store full card numbers on our own servers)

• Communications: messages, reviews, or feedback you send us, including through contact forms, email, or text

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Information Collected Automatically

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• Usage data: pages visited, time spent on the Site, referring URLs, browser type, device type, and IP address

• Cookies and similar technologies: used to keep the Site functional, remember preferences, and understand how visitors use the Site (see Section 5)

Information From Third Parties

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• Information from scheduling, payment, or CRM platforms we use to run bookings

• Information you provide through third-party platforms (e.g., social media messages or reviews) that we may see or respond to

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2. How We Use Your Information

 

We use the information we collect to:

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• Schedule, confirm, and manage bookings and services

• Communicate with you about appointments, invoices, and updates

• Ensure the safety and well-being of your pet during our care (e.g., medical or emergency needs)

• Process payments

• Respond to inquiries and provide customer support

• Improve our Site, Services, and customer experience

• Send promotional messages or newsletters, where you've opted in (you can unsubscribe anytime)

• Comply with legal obligations and enforce our terms

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3. How We Share Your Information

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We do not sell your personal information. We may share information with:

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• Service providers: payment processors, scheduling/booking software, email or SMS providers, and other vendors who help us operate our business, bound by confidentiality obligations

• Veterinary or emergency contacts: if needed to protect your pet's health or safety 

• Legal or safety reasons: if required by law, subpoena, or to protect the rights, property, or safety of Zoomies and Biscuits, our clients, or others

• Business transfers: if we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

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4. Data Retention

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We retain personal and pet information for as long as necessary to provide our Services, maintain business records, comply with legal obligations, and resolve disputes. If you close your account or stop using our Services, we will retain records only as long as reasonably necessary for these purposes.

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5. Cookies and Tracking Technologies

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Our Site may use cookies and similar tools to:

• Keep the Site functioning properly

• Remember your preferences

• Analyze Site traffic and usage (e.g., via analytics tools)

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

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6. Data Security

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We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights and Choices

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Depending on your location, you may have the right to:

• Access, correct, or update your personal information

• Request deletion of your information (subject to legal/record-keeping requirements)

• Opt out of marketing communications

• Ask how your information is used or shared

 

To exercise these rights, contact us at colleen@zoomiesandbiscuits.com.

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8. Children's Privacy

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Our Site and Services are intended for adults booking pet care services. We do not knowingly collect personal information from children under 13 (or the relevant age in your jurisdiction). If you believe a child has provided us information, please contact us so we can remove it.

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9. Third-Party Links

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Our Site may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Site or Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Zoomies and Biscuits Email: colleen@zoomiesandbiscuits.com Phone: 617-286-4599